Shipping Policy
Information about how Prime Peptides processes, prepares, tracks, and supports research-product orders shipped from Canada.
Prime Peptides is a Canada-based supplier of research-use-only compounds and laboratory materials. Orders are prepared using tracked delivery services and discreet packaging. Available shipping methods, rates, and estimated delivery timeframes are displayed during checkout where applicable.
Important Shipping Notice
Processing and delivery timeframes are estimates and may be affected by payment verification, product availability, weekends, statutory holidays, carrier operations, weather, remote delivery locations, address accuracy, and other circumstances outside the direct control of Prime Peptides.
1. Where We Ship
Prime Peptides ships to eligible addresses throughout Canada, subject to carrier availability, destination eligibility, product availability, and any applicable shipping restrictions.
Delivery may be available to:
- Residential addresses throughout eligible Canadian provinces and territories;
- Commercial and institutional addresses;
- Qualified laboratory and research locations;
- Other Canadian destinations supported by the selected carrier.
Certain remote, restricted, incomplete, or otherwise undeliverable addresses may not be eligible for all available shipping services.
If an unsupported or incomplete shipping address is submitted, Prime Peptides may contact the customer to request corrected information before the order is shipped.
2. Order Processing
Orders are processed after payment has been successfully received or verified and after any applicable inventory, address, security, and order-review requirements have been completed.
Orders placed on weekends or Canadian statutory holidays will generally begin processing on the next available business day.
Processing time is separate from carrier transit time. Selecting an expedited shipping option does not necessarily accelerate payment verification, internal order review, or warehouse preparation.
3. Shipping Methods and Delivery Times
Prime Peptides uses tracked delivery services for eligible Canadian shipments. Available carrier and delivery options may vary depending on the destination, order size, package requirements, and service availability.
Estimated delivery times are shown during checkout where available. Deliveries to remote or limited-service Canadian locations may require additional transit time.
Estimated shipping timeframes are not guaranteed delivery dates unless a specific carrier-guaranteed service is expressly identified.
4. Shipping Rates and Free Shipping
Shipping charges and available delivery options are displayed during checkout according to the destination, shipment requirements, and carrier availability.
Free Shipping on Orders of $250 or More
Prime Peptides offers free shipping on qualifying orders of $250 or more. When the qualifying order value is reached, the applicable free-shipping option will be available or applied during checkout.
Any applicable taxes or other charges will be displayed separately where required.
5. Shipping Confirmation and Tracking
After an order has been prepared for shipment, tracking information may be sent to the email address entered during checkout.
Tracking information may also be available through the applicable order-status or customer-account area where supported.
Tracking records may require additional time to become active after a shipping label is generated. A “label created” status does not necessarily mean that the carrier has already collected or scanned the shipment.
Carrier tracking systems are managed by third parties. Prime Peptides cannot control the timing or frequency of tracking updates after a shipment has been dispatched.
6. Packaging and Discretion
Prime Peptides prepares orders using discreet external packaging designed to protect products during ordinary carrier handling and transportation.
Outer packaging may avoid unnecessary product descriptions or prominent research-product branding.
Product labels, shipping labels, required carrier information, and any legally required documentation or handling markings may still appear where appropriate.
7. Product Handling During Transit
Packaging methods are selected to support product integrity during expected transportation conditions.
Unless specifically stated during checkout or arranged separately in writing, standard shipping does not constitute a guaranteed refrigerated or temperature-controlled cold chain.
Customers are responsible for monitoring tracking, receiving packages promptly, inspecting shipments upon delivery, and storing products according to the applicable product information.
8. Shipping Address Accuracy
Customers are responsible for providing a complete, accurate, and deliverable Canadian shipping address during checkout.
Prime Peptides is not responsible for delays, returned shipments, failed deliveries, or misdelivery caused by incorrect, incomplete, outdated, or improperly entered address information supplied by the customer.
Address corrections should be requested as soon as possible by contacting: yourprimepeptides@proton.me
Please include your order number and the corrected shipping information.
Address changes cannot be guaranteed once an order has entered processing, packing, fulfillment, or shipping.
9. Carrier Delays
Once a shipment has been accepted by the carrier, transportation, sorting, scanning, routing, and final delivery are managed by that carrier.
Delivery may be affected by:
- Carrier transportation and sorting schedules;
- Severe weather or natural events;
- Canadian statutory holidays and weekends;
- Seasonal shipping demand;
- Labour disruptions or carrier service interruptions;
- Remote or limited-service delivery locations;
- Incorrect or incomplete delivery information;
- Failed delivery attempts;
- Security or regulatory processing;
- Other circumstances outside our direct control.
A carrier delay does not automatically qualify an order for a refund, replacement, credit, or reshipment.
10. Lost Shipments
If tracking information shows no movement for an extended period or indicates that a shipment may have been lost in transit, contact Prime Peptides at: yourprimepeptides@proton.me .
Please include your order number, tracking number, delivery address, and a clear explanation of the issue.
Prime Peptides may need to open or support an investigation with the applicable carrier. Any replacement, reshipment, refund, credit, or alternative resolution may be considered after the tracking history, carrier information, and circumstances have been reviewed.
11. Damaged Shipments
Customers should inspect packages promptly after delivery. If an order arrives visibly damaged, please contact Prime Peptides as soon as possible.
Damage claims should include:
- Your order number;
- Your tracking number;
- A clear description of the issue;
- Photographs of the external shipping package;
- Photographs of the shipping label;
- Photographs of the internal packaging;
- Photographs clearly showing the damaged product.
Keep the original packaging, shipping label, internal materials, and affected products while the claim is being reviewed.
12. Delivered but Not Received
Packages marked as delivered by the carrier are generally considered delivered unless subsequent carrier information confirms that the delivery record was incorrect.
Customers should first check with household members, building reception, property management, mailrooms, parcel lockers, neighbours, secure delivery areas, and the applicable carrier.
Prime Peptides is generally not responsible for packages lost, removed, or stolen after confirmed delivery.
13. Returned or Refused Shipments
A shipment may be returned because of an incorrect or incomplete address, failed delivery attempts, recipient refusal, an unclaimed shipment, carrier restrictions, or another delivery issue.
Returned or refused shipments are not automatically eligible for a refund.
Additional shipping or carrier charges may apply before an order can be reviewed for reshipment.
Due to the controlled handling requirements associated with research-use-only products, Prime Peptides may be unable to restock or reship certain returned products.
14. Shipping Restrictions
Prime Peptides reserves the right to refuse, hold, modify, or cancel an order when shipment cannot reasonably, safely, or lawfully be completed.
Restrictions may result from:
- Destination or jurisdiction restrictions;
- Carrier service limitations;
- Product availability;
- Payment-verification concerns;
- Fraud or security concerns;
- Incomplete customer information;
- Research-use eligibility concerns;
- Operational or fulfillment limitations.
15. Bulk and Institutional Orders
Laboratories, academic institutions, biotechnology organizations, contract-research organizations, and other qualified Canadian customers seeking larger quantities or consolidated shipments may contact Prime Peptides before ordering.
Volume pricing, shipping arrangements, documentation, invoicing options, and other terms may be reviewed separately depending on the order.
16. Research-Use-Only Products
Products offered by Prime Peptides are supplied strictly for qualified laboratory research, analytical testing, scientific research, and in-vitro applications.
For Research Use Only
Products are not intended for human or animal consumption or use, therapeutic use, clinical use, diagnostic use, food use, cosmetic use, household use, or other unauthorized consumer applications.
Customers are responsible for ensuring that products may be lawfully purchased, received, possessed, stored, handled, and used for their intended research purpose within the customer's applicable jurisdiction.
17. Policy Updates
Prime Peptides may revise this Shipping Policy to reflect changes in carrier services, rates, fulfillment procedures, delivery coverage, product availability, compliance requirements, or business operations.
The current version will be published on this page with an updated revision date.
18. Contact Prime Peptides
For shipping questions, tracking assistance, address corrections, delivery concerns, damaged-shipment reports, or questions regarding this policy, contact: