Last Updated: November 16/2025
At Prime Peptides, we are committed to providing high-quality research materials. Due to the nature of our products, all sales are considered final. However, we do offer limited returns and refunds under specific circumstances, outlined below.
📦 1. All Sales Are Final (Research Chemicals Policy)
Because we sell research-use-only materials, we cannot accept returns for:
- Opened or used products
- Products that have left controlled storage conditions
- Customer errors in ordering
- Dissatisfaction with product effects or expectations
- Products that were improperly stored after delivery
This policy ensures product integrity and customer safety.
🧾 2. Eligible Return/Refund Situations
We offer replacements or refunds only in the following cases:
✔️ Incorrect item received
You received a different product than what you ordered.
✔️ Damaged during shipping
The product arrived broken, cracked, leaking, or physically damaged.
✔️ Missing items in your order
Part of your order was not included.
✔️ Lost or undelivered packages (case-by-case)
If the carrier confirms loss and the package cannot be delivered.
To qualify, claims must be made within 7 days of delivery.
🚫 3. Non-Refundable Situations
Refunds/replacements will not be issued for:
- Products marked “delivered” by the carrier
- Packages stolen after delivery
- User mistakes (wrong product ordered)
- Products that have been opened or tampered with
- Products with signs of improper storage (heat exposure, freezing, etc.)
- Orders sent to incorrect addresses provided by the customer
- Dissatisfaction with expected results (products are not for human use)
📤 4. How to Submit a Return or Refund Request
To request a refund or replacement, contact us at:
yourprimepeptides@proton.me
Include:
- Name
- Order number
- Photos of the item and packaging (if damaged)
- A clear description of the issue
We respond to all requests within 24–48 hours.
🚚 5. Shipping Costs
- Shipping fees are non-refundable.
- If a replacement is approved due to our error or carrier damage, we may cover the shipping cost of the replacement.
🧪 6. Product Integrity
Once items leave our controlled facility:
- We cannot guarantee storage conditions during transit or after receipt.
- For this reason, we cannot accept returns of any opened or temperature-sensitive products.
This is required to maintain quality and regulatory safety standards.
📜 7. Policy Updates
We reserve the right to update or change this policy at any time. Any changes will be posted on this page with a revised update date.